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Quality

In our practice we believe that care of the highest possible quality is the most efficient and effective for our patients. Learn here about some of the ways we demonstrate our quality and other ways we are working to maintain and advance quality.

Novant Health

We are proud of our association with Novant Health and the commitment shown to high quality healthcare. Please visit the Novant Health web site and click on the Quality button to learn about the high priority given to quality care.

Patient satisfaction

We continuously survey a sample of our patients for their satisfaction. Due to feedback from these surveys, we have a dedicated operator, who will answer each call, personally.  You no longer have to listen to a long list of instructions (Press 1, hold please) but can talk with her immediately, and she will direct your call.

Our staff is cross-trained and know how to provide the best care for you, in the office, and on the telephone.

If you have any suggestions or concerns, please contact our office and ask to speak to the practice manager.

Our new aspiration

"We, the employees of Novant Health and our physician partners, will deliver the most remarkable patient experience, in every dimension, every time."

Our vision

Best science

Achieve exceptional clinical outcomes through the appropriate use of technology and best-practice methods.

Best people

Recruit and retain employees who are highly skilled, display a caring nature and are diverse in their life experiences.

Best service

Exceed expectations in every encounter with the people we serve.

Best cost

Utilize resources sensibly to ensure high quality and cost effectiveness.

Our values

Compassion

We treat customers as family members with kindness, patience, empathy and respect.

Personal excellence

We strive to grow personally and professionally. Honest and personal integrity guide all we do. We approach each service opportunity with a positive, flexible attitude.

Teamwork

We support one another and collaborate in our efforts to better serve our customers.

Diversity

We recognize that every person is different, each shaped by unique life experiences; this enables us to better understand one another and our customers.

Our mission

"Novant Health and Novant Health Psychiatric Associates exists to improve the health of communities, one person at a time."

Request appointment
Call for an appointment 704-384-1246

Locations

Hours

Monday to Friday
8 a.m. to 5 p.m.